Home > Terms and conditions

TERMS AND CONDITIONS FOR PURCHASING/RENTING JULLIA BRIDAL GOWNS

New Order
Gowns may be purchased as either:
Made-to- measure: a new design is sketched for you and alterations to fit the gown are included in the price. Additions such as sashes and desired embellishments cost extra.
Made-to- order: to an existing design. Gowns are ordered in standard sizes. Please be aware that gown sizes are different to that high street sizes.
Off-the- rack: the gown is offered for sale in its current condition. Any alterations or additions to the gown are extra.

Regrettably, Jullia Bridal cannot provide an exact delivery date for gowns, but customers can expect their First fitting  to be normally carried out  approximately 3 weeks to maximum 3 months from the day placed the order.

Payment for your gown may be made in instalments. 50% deposit of the gown price is required to secure your order. The balance must be fully paid by the final fitting of the dress. Payment of deposit means you accept these terms and conditions. Gown orders will only commence production after initial deposit has been accepted.


Deposits/Refunds for PURCHASING THE GOWNS
As soon as your 50% deposit is paid, we place orders for materials or begin the production process. We are obliged by our suppliers and contractors to honour those orders.  For this reason, your deposits are forfeited if you decide to cancel your order at any time.

In the case of off the rack sales, the deposit is also forfeited as we have either cleaned your gown or have removed it from purchase, therefore losing a potential sale. Administrative work is also incurred and is covered by the deposit.
All endeavours will be made to provide documentation of orders and confirmation promptly.

Deposits/Refunds for RENTING THE GOWNS
Full payment of renting price must be paid on the day you make your decision.
You are required to pay $200 – $500 depends on the dress for the BOND on the day you pick up the gown ( Approx max 2 month before the wedding )

The BOND will be fully refunded if the gown returned in good condition with no damages.

The full payment of selling price must be paid if the dress in a bad condition, damages, tears, holds, etc.

Dry cleaning service is included in Renting price.

Consultations and fittings
Consultations and fittings are 60 minutes in length.

Our boutique is by appointments only because we want to take care of every single customer visiting our shop and we want you to feel special when picking your dream gown. We don’t want to have the boutique too crowded by many people browsing . We try to build and maintain meetings with your preferred and/or the most appropriate team member, to make the creation of your gown a smooth experience. Please come to your fittings with your bridal underwear and shoes. We need to have correct foundations and an accurate measure of height to design accurately. We
suggest no makeup or tanning creams as this may stain your dress before the wedding.

Garment Care
Only use professional dry cleaners specializing in bridal gowns. Some garments are
made of various materials, each of which requires different requirements for care.
Please use bridal professional dry cleaners only.

Colour matching and material matching
Jullia Bridal is not able to guarantee the colour matching of individual bridesmaids unless the order for all garments is placed all on the same order date.
Colour matching is more difficult when garments are ordered at different dates there will be a better chance that all the garments will match if cut from the same fabric roll.
Jullia Bridal is unable to guarantee fabric swatch matches with in store garments due to fabric changes.

Swatches should be regarded as indication only. This applies to all fabrics, laces, beading, and any other trimmings or embellishments.

Liability
We will take your measurements at the time of order. We cannot be responsible should your body measurements fluctuate after the initial measurements are taken. Whilst every effort will be made to adjust the garment, no guarantees are made for perfect fit. We will not be responsible if our suppliers do not deliver fabric / materials on time. Every effort will be made to supply a suitable replacement in this unlikely event.

Made to order gowns and dresses may vary slightly from the original sample in colour and/or shading due to the variations in dye lots, and availability of material. A garment left on our premises in storage after completion of sale is left at the customer’s own risk.

Garments must be collected within a maximum of 2 months from date of their final fitting. If customers do not collect their goods within 2 months from their final fitting then the contract will be deemed cancelled without any further notification and any monies paid will not be refunded.

Gowns will be put into the shops stock to be re-sold.
Deposits are forfeited if orders are not collected. We do not take any responsibility for a garment once it has left our possession.

Terms and conditions may be changed without notice.
Jullia Bridal is committed to providing the highest satisfaction of the customers in completing your order and providing you with the desired gown for each wedding. If you are unsatisfied with any part of your experience, please let us know and we will do our best to reach an outcome you are satisfied with.